btx365 Privacy Policy
Your personal information matters greatly to us. Learn in detail how btx365 collects, stores, and keeps your information secure in this policy.
Introduction and Overview
btx365 is a trusted online gaming and betting platform that provides safe and entertaining services for players in Bangladesh. We deeply respect our users' privacy and treat the protection of their personal information as our highest priority.
This privacy policy explains how btx365 collects your personal information, the purposes for which it is used, how long it is stored, and what steps are taken to protect it. This policy applies to our website, mobile platform, and all related services.
By registering on our platform or using our services, you agree that your information will be processed in accordance with the terms set out in this privacy policy. If you do not agree with these terms, please refrain from using our platform.
What Information We Collect
btx365 collects various types of information. Below is a detailed description of what information we collect:
Personally Identifiable Information
- Full name (as it appears on the national identity card)
- Date of birth and age verification details
- National identity card or passport number
- Email address
- Current address
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (if applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Usage and Activity Information
- Game play history and preferences
- Betting patterns and strategies
- Login times and session duration
- Navigation activity on the platform
Technical Information
- IP address and geographic location
- Device type, model, and operating system
- Browser type and language settings
- Cookie and tracking technology data
Purposes of Information Use
btx365 uses the collected information for the following legitimate purposes. We never use your personal information for unethical or unauthorised purposes:
- Account Management: To open new accounts, verify identity, and keep accounts secure.
- Age Verification: To ensure that only individuals aged 21 or above are permitted to use the platform.
- Financial Transaction Processing: To securely complete deposits, withdrawals, and other financial activities.
- Customer Support: To access user history when providing assistance via live chat and email.
- Service Improvement: To personalise the gaming experience and develop new services.
- Fraud Prevention: To detect suspicious activity and ensure platform security.
- Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
- Promotional Communications: To inform you about bonus offers and special promotions, subject to your consent.
- Legal Compliance: To maintain records required for compliance with applicable laws and regulations.
Information Sharing and Disclosure
btx365 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Third parties such as payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software suppliers will receive only the limited information needed to provide their contracted services and may not use that information independently.
Legal Obligations
Information may be disclosed as required by court order, government investigation, or applicable law. In such circumstances, we provide only the minimum information necessary.
Analytics and Research
Aggregate anonymised data may be provided to analytics firms to improve service quality. Such data contains no personal identifiers.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred to the new owner. We will notify users before any such change takes place.
Data Security Measures
btx365 uses industry-standard technology and processes to protect your information. Our security framework consists of the following layers:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption technology, ensuring international-standard security.
- Encryption of Stored Data: All sensitive information stored in the database is kept in encrypted form, which is not readable by third parties.
- Access Controls: Only authorised staff may access user information, and only on a need-to-know basis. Every access is logged.
- Two-Factor Authentication: Two-factor authentication is available for account access, ensuring that only authorised entry is permitted.
- Regular Security Reviews: Regular security testing and risk assessments are conducted on our systems so that any vulnerabilities can be resolved quickly.
- Firewall and Intrusion Detection: Advanced firewalls and a real-time intrusion detection system remain active 24/7.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the btx365 website. Cookies are small text files stored in your browser. We use the following types of cookies:
Essential Cookies
These are necessary for the platform to operate. They are used to maintain login sessions and ensure security. They cannot be disabled.
Analytics Cookies
These help us understand how users interact with the site. This information is collected anonymously and is used to improve our services.
Preference Cookies
These remember your language, theme, and other preferences so that you have a familiar experience each time you log in.
You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Data Retention Period
btx365 retains different types of information for different periods. The retention period depends on the type of information, the purpose of use, and legal requirements:
- Account Information: Retained for the period required to fulfil legal obligations even after an account is closed.
- Financial Transaction Records: Long-term retention may be required for audit and legal purposes. These records are kept in encrypted form.
- Communication History: Support tickets and chat logs are retained for a reasonable period for customer service and dispute resolution purposes.
- Technical Logs: Retained for a limited period for security reviews and troubleshooting.
- Marketing Preferences: This information remains active until you withdraw from marketing communications. Upon withdrawal, it is deleted immediately.
Your Rights Regarding Your Information
As a btx365 user, you have the following rights over your own information. To exercise these rights, please contact our support team:
Right to Access
You can find out what information btx365 holds about you and the purposes for which it is being used. We will provide this information after verifying your identity.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. This can be done through account settings or via support.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information in specific circumstances, particularly in the case of direct marketing.
Right to Data Portability
You may request your information in a structured, commonly used format so that it can be easily transferred to another service.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted, particularly when the accuracy of the information is disputed.
To exercise any of the above rights, contact our support team 24/7 via live chat or email. We will endeavour to respond to your request as quickly as possible and within a maximum of 30 business days.
Protection of Minors' Information
btx365 provides services only to individuals aged 21 or above. We do not knowingly collect or process the personal information of any minor.
We verify age during the registration process, and if any user is confirmed to be under 21, their account is immediately closed and the relevant information is deleted.
Policy Changes and Updates
btx365 reserves the right to update this privacy policy from time to time. Changes may occur due to service updates, legal requirements, or security improvements.
For significant changes, we will notify users via email or by posting a clear notice on the platform. Continued use of the service after any change will be considered acceptance of the updated policy.
The date of the most recent update will always be shown at the top of this page. We also retain previous versions of the policy for a set period, which will be provided upon request.
Privacy Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is always ready to assist you:
Live Chat Support
Get instant help through our 24/7 live chat service. Talk to our support team in Bengali about any privacy-related matters.
Email Contact
For detailed privacy-related requests, write to us at:
[email protected]
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.